COSMETICS & PRODUCTS LUZERN LIMITED

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Privacy Policy

Effective Date: December 3, 2025

This Privacy Policy explains how **COSMETICS & PRODUCTS LUZERN LIMITED** (operating under **cpluzern.shop**) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Information We Collect

We collect two types of information: Personal Data and Non-Personal Data.

• Personal Data: Name, address, email address, phone number, and payment information (processed by third parties only). We collect this when you place an order or contact us.
• Non-Personal Data: Information about your device, browser, IP address, and how you interact with our Site (collected via cookies and tracking technologies).

2. How We Use Your Information

We use the information we collect to:

• Fulfill your orders (processing payment, arranging shipping, providing invoices).
• Communicate with you regarding your order or inquiries.
• Improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact).
• Provide targeted advertising and marketing communications, in compliance with applicable laws.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site. We may also share your Personal Information to comply with applicable laws and regulations.

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Terms & Conditions

These Terms of Service govern your use of the website **cpluzern.shop** and the purchase of products from **COSMETICS & PRODUCTS LUZERN LIMITED**.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

2. Products and Services

• Prices for our products are subject to change without notice.
• We reserve the right to discontinue any product at any time.
• We have made every effort to display the colours and images of our products that appear at the store as accurately as possible, but cannot guarantee that your device's display will be accurate.

3. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.

4. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

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Refund and Return Policy

1. Returns (If Applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be **unused and in the same condition that you received it**. It must also be in the original packaging.

2. Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Products that are intimate or sanitary goods (e.g., opened cosmetics or personal creams).
• Gift cards.
• Downloadable software products.

To complete your return, we require a receipt or proof of purchase.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at **support@cpluzern.shop** for instructions.